Terms and Conditions of Service

Booking Terms and Terms and Conditions of Service

Your contract is with Journey Boutique LTD trading Journey Boutique, (registered in Jersey no. 103353).

1. Your holiday contract

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice.

This contract is made on the terms of these booking conditions, which are governed by Jersey law and jurisdiction of the Jersey Court.

If it has not been possible for you to have seen these terms and conditions, or cancellation charges were not made known to you at the time of booking and you are not happy to proceed, please cancel in writing within seven days. Your booking will be cancelled and your payment will be returned in full, provided you have not commenced your travel. This option does not apply if your booking was made within 10 weeks of travel or where certain accommodation providers require full payment at the time of booking.

2. Your financial protection

Your payments for our services are protected by XL Insurance: professional tour operator insurance supplied by XL London market Ltd.

Further information: XL Insurance PDF

3. Your holiday price

We reserve the right to increase or decrease published prices of unsold holidays at any time. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

When you make a booking you must pay a deposit (amount advised at the time of booking).

The balance of the price of your travel arrangements must be paid at least 4 weeks before your departure date. In case that suppliers ( ferry companies, hotels and etc) will require full payment in advance, you will be informed and asked to pay full amount at the time of booking.

All payments due can be made by cheque payable to Journey Boutique Ltd, bank transfer or debit card or Credit Card.

Due to charges imposed on us by bank or intermediaries, we currently apply a 2.5% transaction fee on all credit and debit card payments These charges may be amended at any time.

If the balance is not paid in time, we shall cancel your travel arrangements and retain your deposit. In the event of a cheque not being honoured by the bank on which it is drawn we will make a charge of £20 to cover the bank charges and our administration costs.

Changes in transportation and accommodation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as embarkation or disembarkation fees at ports means that the price of your holiday arrangements may change after you have booked.

However, there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 3% of the price of your holiday arrangements.

You will be charged the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission. If this means you have to pay an increase of more than 10% of the price of your holiday arrangements, you will have the option of accepting a change to another holiday if we are able to offer one, or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

4. Changes in existing booking by client

If, after your confirmation invoice has been issued, you would like to change your travel arrangements in any way, for example travel dates or hotels.

You will be asked to pay an administration charge of £25 per person, up to a maximum of £60 per booking and any further cost we incur in making requested change.

If all names change on a booking, then cancellation charges will apply. You should be aware that these costs could increase the closer to travel dates that changes are made and you should contact us as soon as possible.

Note: Different cancellation terms, up to 100%, may apply for bookings that include certain accommodation and travel arrangements. These terms will be advised at the time of booking and detailed on your confirmation.

5. Cancellation of the booking by client

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices.

You will have to pay the applicable cancellation charges up according to the General Terms and Conditions (paragraph 6).

6. General Cancellation Policy

Amount of cancellation charge

More then 45 days Deposit only

45- 29 days 25 % or deposit if greater

28 – 15 days 50 % or deposit if greater

14 – 8 days 75% or deposit if greater

7days or less 100%

6a Different cancellation terms, up to 100%, may apply for bookings that include certain accommodation and travel arrangements. These terms will be advised at the time of booking and detailed on your confirmation.

We recommend purchasing travel insurance, which may cover your expenses in case your travel be delayed or cancelled due to adverse weather conditions or case of force majeure matters.

7. Changing or Cancellation by Journey Boutique Ltd.

It is unlikely that we will have to make any changes to your holiday arrangements.

Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is too low to be performed.

However, we will not cancel your travel arrangements less than 4 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. Force Majeure means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, and adverse weather conditions.

If we are unable to provide the booked travel arrangements, you can either have a full refund or accept an offer of alternative travel arrangements.

8. Accommodation Descriptions

Journey Boutique Ltd. will not accept responsibility for representations as to the accommodation, services or food provided with the accommodation which have been made to you directly by the hotel and not by or through us. In the case of half board bookings we regret we are unable to compensate you for any meals missed due to late arrival at the hotel for any reason.

9. Complaints

Please inform the relevant supplier ( the hotel or others) and emergency number on your voucher or Journey Boutique’s office immediately, who will endeavour to put things right.

If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services at the address shown on your confirmation giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow this simple procedure this may effect your rights under this contract including any compensation.

10. Our liability

Ground services only

We promise to make sure that your holiday arrangements have agreed to make , perform and provide as applicable as part of the contract with you are made with reasonable skills and care.

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements.

11. Holiday conduct

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. If in our reasonable opinion or in reasonable opinion of any other member in authority, you or any member of your party behaves in such a way as to cause or to be likely to cause danger, upset or distress to any third party or damage to property. We are entitling without notice to terminate the holiday of the concerned person without compensation or refund.

12. ID, passport and immigration requirements

For security reasons passengers require photographic identification such as a valid passport or a photo card driver’s licence. Your specific passport and visa requirements and any other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept responsibility if you cannot travel because you have not complied with any security, passport, visa or immigration requirements.


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Jersey Journey Boutique: Bespoke Travel